At Xtreme HD IPTV Canada, we strive to provide the best IPTV service experience for our customers. We understand that there might be instances where you may need a refund, and our policy is designed to be fair and transparent. This Refund Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and other relevant information.
Eligibility for Refunds
1. Subscription Plans
Refunds are available for subscription plans under the following conditions:
- A refund request is made within 7 days of the initial purchase.
- The subscription service has been interrupted due to issues on our end, such as server downtime or technical problems that have not been resolved within a reasonable timeframe.
2. Non-Refundable Items
Certain items and services are non-refundable:
- Pay-Per-View events and special one-time broadcasts.
- Subscriptions that have been used extensively, indicating full satisfaction with the service.
- Any promotional or discounted offers that explicitly state “non-refundable” at the time of purchase.
Refund Request Process
1. How to Request a Refund
To request a refund, follow these steps:
- Contact our customer support team at [email protected]
- Provide your account details, including your email address, and the reason for the refund request.
- Our support team will review your request and respond within 3-5 business days.
2. Refund Approval
Once your request is reviewed:
- If approved, the refund will be processed, and a confirmation email will be sent to you.
- If denied, our support team will provide an explanation and possible alternatives to address your concerns.
Processing Time
1. Refund Processing
After approval, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
2. Delayed or Missing Refunds
If you have not received your refund within the specified timeframe:
- Check your account or payment method again.
- Contact your payment company, as it may take some time before your refund is officially posted.
- If you have completed these steps and still have not received your refund, contact our customer support team for further assistance.
Partial Refunds
1. Prorated Refunds
In certain cases, partial refunds may be issued based on the unused portion of the subscription. This is calculated by deducting the used period from the total subscription cost and refunding the remaining amount.
2. Service Interruptions
If service interruptions occur and are not resolved in a reasonable timeframe, partial refunds may be granted to compensate for the downtime.
Cancellations
1. Subscription Cancellations
You can cancel your subscription at any time through your account settings. However, cancellations will not automatically qualify for a refund unless they meet the eligibility criteria outlined above.
2. Effect of Cancellation
Upon cancellation, you will retain access to the service until the end of the current billing cycle. No further charges will be made unless you renew your subscription.
Customer Support
1. Contact Information
For any questions or concerns regarding our Refund Policy, please contact our customer support team:
- Email: [email protected]
2. Support Hours
Our customer support team is available 24/7 to assist you with any inquiries or issues.
Policy Changes
1. Updates to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and communicated to you through email or platform notifications.
2. Continued Use
By continuing to use our services after any changes have been made, you agree to the updated Refund Policy.
Conclusion
At Xtreme HD IPTV Canada, customer satisfaction is our top priority. We aim to provide a seamless and enjoyable viewing experience, and our Refund Policy is designed to ensure fairness and transparency. If you have any questions or need assistance, please do not hesitate to contact our support team.
Thank you for choosing Xtreme HD IPTV Canada!